AI agents lift conversion by 40%: an e-commerce agency case study
Digital Boost Agency serves more than 30 online shops and was looking for a way to automate lead qualification and increase conversion.
The challenge
As the client base grew, the eight-person team could no longer handle incoming enquiries in time. The first response took 48 hours on average — far too slow for the fast-moving e-commerce sector. Prospects were dropping off.
Our solution
W&K Connect built custom AI agents integrated into the existing Bitrix24 CRM. The agents qualify leads automatically, send personalised follow-up emails and create detailed customer profiles based on on-site behaviour.
The results
- 40% higher conversion
- Response time down from 48 hours to 15 minutes
- 20 hours per week saved per employee
- 3 times as many qualified leads per month
«The AI agents from W&K Connect revolutionised our business model. We can now serve three times as many clients without growing the team.»
— Sarah Hoffmann, CEO, Digital Boost Agency